The company's AI-powered chatbot automates customer service and conversation routing, enabling retailers in various industries to improve customer engagement and digital communications via chatbots. Heyday's virtual assistant, live chat, and video shopping features provide shoppers with an interactive, conversational experience online, similar to in-store. Retailers such as Lacoste, Decathlon, Dynamite, Rudsak, and Jack & Jones use Heyday to accelerate online sales, shorten customer support queues, and deliver a truly omnichannel shopping experience.