With over 20 years of experience, CCS specializes in automated system migrations, application conversions to IBM platforms, and building award-winning contact center solutions. Their expertise includes interactive voice response, inbound/outbound communication channels such as email, web chat, video, SMS, and fax, as well as speech recognition and call recording. They provide comprehensive support and managed services, offering turn-key implementations for on-premise, hosted, or hybrid environments. CCS serves a global market in system conversions using cutting-edge telecommunication and eBusiness technologies.