Edna's chatbots utilize natural language processing to guide conversations based on context and user intentions. They can be integrated with Facebook Messenger, web pages, and mobile applications. The company's clientele includes Teletica, Toyota, CCM Cinemas, Hyundai, and Budget. In addition to chatbot services, Edna offers a drag-and-drop chatbot development platform, currently in beta phase as of May 2018. The platform aims to automate customer interactions across various channels such as WhatsApp, Messenger, Telegram, and websites.