Founded in Brazil in 2014, Nama uses true AI to simplify and speed up time-consuming services, saving customers time and money. The platform includes a proprietary AI API, an open-source framework for developing chatbots, and an AI suggestions system used by customer service representatives. By combining human intelligence with machines, Nama enables companies to meet their customers' increasing expectations at scale. The cost of customer service wait times is $100 billion per year in the USA, and people prefer chat over email or phone to relate to businesses by a margin of 41%. Nama's systems prototype, document, and build conversational assistants more efficiently and collaboratively, helping businesses get customer service reports and support strategy and customer experience improvement.