SysAid's ITSM software enables IT administrators to streamline their operations and manage service desk and IT assets from anywhere, while end users can easily submit IT tickets/problems from their own mobile devices. The software is ITIL certified and available both in-house and in the cloud, and is currently used by more than 100,000 global customers spanning all industries. SysAid's R&D department leverages feedback from global customers to create useful new IT tools that are incorporated directly into the end product.