Reply.ai's bot software automates repetitive processes and delivers personalized attention to customers, helping organizations save time, reduce costs, and improve the overall customer experience. Their AI-powered solutions, Deflect for Ticketing and Deflect for Chat, enable brands to scale customer service by instantly resolving common customer questions. Reply.ai has been recognized as a top chatbot provider for enterprise customer service and has worked with notable clients such as Samsung and Coca-Cola. Founded in 2016 and based in New York, Reply.ai was acquired by Kustomer in May 2020. Their mission is to remove frustration and save time for customers when interacting with businesses by providing efficient and personalized customer service solutions.