The company, supported by the National Science Foundation, has created an application called SchoolLife that uses 3D role-playing simulations to help students develop empathy skills by experiencing bullying scenarios. Additionally, Giant Otter is a software as a service (SaaS) company that helps businesses develop customized customer service bots using existing data from customer support calls and chats. Their AI framework and tools make it more cost-effective and efficient to build conversational AI models compared to competitors like Nuance or IBM. They are currently focused on transforming contact centers with AI and plan to expand their framework to support extended, open-ended natural language conversations on various devices.