The platform offers features such as text and email reminders, queue management, staff and location management, system permission management, and performance reporting. By using Coconut Software, organizations can reduce customer wait times and gain real-time traffic insights, resulting in an improved customer experience, increased staff efficiency, and business growth. Founded in 2007 and based in Saskatoon, Canada, Coconut Software is trusted by leading financial institutions across North America, including RBC Royal Bank, Arvest Bank, Vancity, and Rogue Credit Union.