Thankful
Company

Last deal

$12M

Amount

Series A

Stage

27.09.2021

Date

3

all rounds

$12M

Total amount

date founded

Financing round

General

About Company
Thankful develops automation software that uses AI to improve online customer service.

Industry

Sector :

Subsector :

Keywords :

Also Known As

Thankful.ai, Abot Labs

founded date

12.06.2016

Number of employees

Company Type

For Profit

Last funding type

Series A

IPO status

Private

Description

The software deflects repetitive queries, freeing up customer care agents to solve more complex issues, resulting in improved customer satisfaction and lower costs for eCommerce clients. Thankful's AI-powered solution resolves large volumes of customer queries across all written channels, providing customers with the freedom to choose how they want to engage. Their Intelligent Agents have the intuitive understanding of a human and can identify solutions to problems even when they haven't encountered them before. The technology is built for business and designed to integrate with enterprise infrastructure, providing faster, better service to customers 24/7.
Contacts
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Their latest funding was raised on 27.09.2021. Their latest investor Bonfire Ventures. Their latest round Series A

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People

Founders
4

Jeff Ester

organization founded

1

Jeff Ester

Ted Mico
Ted Mico

Ted Mico

current job

Thankful
Thankful

organization founded

1

Ted Mico

Jeff Ester

current job

Thankful
Thankful

organization founded

1

Jeff Ester

Evan Tann
Evan Tann

Evan Tann

A leading software developer and entrepreneur, Evan holds more than a dozen patents pending across the fields of robotics, advertising and computer security, and has presented these innovations at TED, DLD, and TechCrunch Disrupt.Having programmed since the age of seven, Evan has worked on projects for Harvard and MIT. In 2013, he founded Cloudwear a start-up which deployed a new, location-based approach to online security for businesses. He founded Abot Labs last year after the initial code for the Abot prototype was posted on Github and quickly outgrew the competing Microsoft Bot Framework at launch. Based in LA, Abot Labs is now a 10-man team and launched its first product earlier this year.

current job

Thankful
Thankful

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1

Evan Tann

Employee Profiles
5
Dillon McDermott

Dillon McDermott

VP of Sales

James Hotson

James Hotson

VP

Evan Tann

Evan Tann

Founder / CEO

Ted Mico

Ted Mico

Co-Founder / CMO

Jeff Ester

Co-founder / CRO

Activity

Recent News
0