The platform offers a conversation review tool that simplifies the internal feedback process, integrates with help desk solutions, and saves time on review systems. Klaus uses AI to identify gaps in customer service and automates the QA process across teams, BPOs, and countries. The company's goal is to create lifelong customers by improving the quality of customer interactions. Klaus was founded in Tallinn, Estonia in 2017 by Kair Käsperand Martin Kõiva.