They offer a wide range of premium dog food, tough toys, chews, beds, and health and grooming products. With a focus on outstanding customer service and reliable next day delivery, Big Dog World is known as the go-to "one stop shop" for owners of large and giant breed dogs. They offer discount prices on quality brands such as Royal Canin, Burns, Orijen, and Barking Heads, and provide free UK delivery on their products. The company has received recognition, including being a finalist for Britain's Friendliest Business in 2014 and winning Surrey Young Business of the Year in 2011.