Zopa categorizes borrowers by credit grade, allows lenders to make offers, and mitigates risk by enforcing repayment, spreading investments across multiple borrowers, and employing a collections agency. Zopa charges a fixed fee for borrowers and a 1% annual fee for lenders. Zopa has received several awards and is part of the UK's Peer-to-Peer Finance Association. Zopa offers personal loans, connects a community of peers willing to invest their savings, and allows financial institutions to lend through it. Zopa's mission is to create simple, fair, and honest financial products that prioritize customer needs.