nGUVU
Company

Last deal

$2.34M
Local Amount - CAD 3M

Amount

Series A

Stage

12.04.2016

Date

1

all rounds

$2.34M

Total amount

date founded

Financing round

General

About Company
nGUVU leverages machine learning and gamification to enhance the work experience of contact center agents and reduce employee turnover.

Industry

Sector :

Subsector :

founded date

01.01.2014

Number of employees

Company Type

For Profit

Last funding type

Series A

IPO status

Private

Description

nGUVU is a cloud-based software provider that revolutionizes contact centers by gamifying agent responsibilities, empowering and motivating them to continuously improve. Their platform integrates business information and resources with telephony and other telecommunications, utilizing cloud, digital, and AI technologies. This enables organizations to deepen customer connections across all channels while enhancing employee productivity and engagement. Through game mechanics, recognition, and social media concepts, nGUVU's employee engagement platform, nGAGEMENT, influences agent behavior, building intrinsic motivation and improving overall engagement. It offers an immersive experience that empowers agents to self-manage and makes accomplishing core tasks enjoyable.
Contacts

Contact Email

Phone number

Social url

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M&A Details
1

Transaction name

Acquired by

Genesys

announced date

04.03.2020

Financials

Funding Rounds
1
1

Number of Funding Rounds

$2.34M

Money Raised

Their latest funding was raised on 12.04.2016. Their latest investor Desjardins-Innovatech. Their latest round Series A

Date 
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Investors 
Money Raised 
Lead 
12.04.2016
2
$2.34M
Local Amount - CAD 3M
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People

Founders
1
Pierre Donaldson
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Pierre Donaldson

Mr. Pierre Donaldson serves as Partner at Diagram Ventures. He also serves as a Board Member at ClearEstate. Pierre comes to Diagram with over 30 years of experience in the software and technology industries, both as an operator and as a venture capitalist. His motto is, "Make a difference, and play to win". Pierre's latest venture, nGUVU, was acquired by Genesys in March 2020. Prior to founding nGUVU, Pierre was the Executive Chairman of Planora (acquired by JDA Software), and Managing Partner at JLA Ventures (now Relay Ventures). He also held leadership roles in Europe and in North America with Descartes Systems Group, Treasury Services (acquired by Oracle) and Dun & Bradstreet Software. Pierre holds a bachelor's degree from HEC Montreal. He also sponsors a scholarship program at HEC Montreal, is a mentor to several entrepreneurs and an active angel investor. He serves as President & Board Member at Novisto.

current job

Aheeva
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Pierre Donaldson

Employee Profiles
6

Jean-Marc Robillard

Director of Marketing

Pascal Leclerc

Vice President

Max Mastrocola

Max Mastrocola

CRO

Pierre Donaldson

Chief Executive Officer & Chairman

Jacou Sarrazin

Jacou Sarrazin

CTO

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