The company's flagship product, silhouette, replaces traditional premise-based voice solutions and offers a range of services including customizable training, professional services, project management, starter bundle selections, and a channel program. Natural Convergence serves customers globally and its go-to-market channel programs are optimized to the buying habits of small and distributed businesses. Founded in 2001 and headquartered in Ottawa, the company has regional offices in the Americas and EMEA.