Talla is an AI and automation platform that transforms customer support by automating support workflows and offering accurate answers to support questions. Unlike other providers, Talla learns and improves over time using machine learning, integrates with all necessary support tools, and acts as a virtual assistant that responds to natural language. By automating time-consuming administrative tasks, Talla allows users to focus on their work while increasing customer satisfaction and support rep productivity. The platform also brings an AI-powered service desk to internal service teams, managing and prioritizing inquiries, automating FAQs, and proactively educating employees within chat applications.