The cloud-based platform optimizes customer service and streamlines internal operations by providing customizable solutions that track real-time guest requests and coordinate all back-of-house and front-of-house action items for each department team to manage. This empowers hotels with a clear visual of hotel activities that can be accessed from anywhere, bridging the gap between guests and service by providing seamless communication. Nuvola is a prominent provider of hotel service optimization and guest engagement software to hoteliers worldwide.