The company offers Guides on various topics such as early intervention, special education, health insurance, and transition to adulthood. These Guides are created by experts, presented in plain language, and focus on actionable steps. Exceptional Lives also provides phone and online chat support for users. Their goal is to empower families and caregivers by offering information, advocacy tools, and connections to other caregivers. They aim to help families become effective advocates for their children by providing them with the information and resources they need to help their children thrive.