The platform enables users to access certified physicians who can consult, diagnose and prescribe medication over the phone or via video technology for many acute illnesses. MYidealDOCTOR blends technology and the best physicians in the healthcare world to offer a better way to consult and diagnose issues. In 2020, MYidealDOCTOR merged with RelyMD, a purpose-built telehealth platform, to solve problems facing the healthcare system and employers, such as non-emergent use of the emergency department, hospital readmissions, and the need for patient-centered care.