The company's 3-way text messaging application connects customers, drivers, and dispatchers in real-time conversations to resolve issues instantly, reducing costs and improving satisfaction. Riptide's platform replaces support tickets with text messaging, which has a 98% open rate within 3 minutes. Dispatchers and drivers can work as a team to resolve 100% of issues, with every interaction visible to all parties involved. Riptide works with on-demand delivery, logistics, emergency roadside service, field service, and repair organizations, providing them with a powerful tool to improve customer loyalty and operational efficiency. Customers have reported a significant reduction in resolution times, from 1 hour to less than 3 minutes, eliminating re-deliveries and refunds.