Phonon offers cloud-based and on-premise solutions, including ML and AI-powered IVRs, Self-Service Visual IVR, ACDs, Outbound Dialers, Click-to-Call™, and web re-targeting solution. They automate 5Mn+ daily customer interactions over IVR and text-based channels. Phonon's award-winning product suite has been proven to increase lead first-time contact rate by 2.5x, lead qualification rate by ~3x, and first-time contact rates to 75%+ with 95%+ final contacts. Phonon is India's first multi-modal (speech + text) automation enterprise. They have received several awards and recognition, including the Deloitte Technology Fast 50 India award, Catalyst Africa accelerator program, and Red Herring Top 100 Asia Winner. Phonon's clients include American Express Bank, Axis Bank, GoAirlines, IndiGo, and Sutherland Global Services. Phonon is a pioneer in hosted telecom software technology and believes in the potential of automated voice and SMS services in the sales and customer service life-cycles of businesses.