Aportio Technologies provides tools and plug-ins using APIs to enhance the functionality of a wide range of service management systems. Their product, InboxAgent, achieves higher classification accuracy and less human effort than other solutions. Aportio also provides analytics to understand what customers are saying in other channels. Their technology allows for automating the logging of incoming emails, freeing up service teams to spend more time with customers tackling their support issues. Aportio's team is made up of proven business leaders, service delivery experts, and best-in-class technical people who have local and global experience.