The company is a top supplier of automated self-service assistance to customers via the internet. Their eCustomer Assistance software provides customers with instant support and assistance, without the need for human intervention. Brightware's software is designed to improve customer satisfaction and reduce support costs for businesses. The company's products are widely used by businesses across various industries, including e-commerce, financial services, and telecommunications. Brightware's innovative technology has helped businesses to streamline their customer support operations and improve their overall customer experience.