The platform allows citizens to post ideas, interact with them, and upvote the best ones, while local governments can consult citizens' opinions via polling or ask for their creative solutions to existing problems. CitizenLab leverages AI and NLP to automatically moderate and analyze citizens' inputs, offering automated reports with insights to decision-making. The SaaS solution is used by over 300 cities worldwide to engage, consult, and deliberate with their residents, making public decision-making more inclusive, participatory, and responsive.