Deskero is a user-friendly cloud software that streamlines customer care by integrating requests from various channels (email, chat, web, social media) into a single database. It generates service tickets for different types of customer interactions and assigns them to agents based on specific SLAs. The entire process is customizable, from initial request filtering to final reporting. Deskero also offers graphical customization to align with a company's brand. Designed for small and medium-sized businesses, Deskero enhances customer service by facilitating open dialogue and constructive feedback through seamless integration with social networks.