The platform allows users to create a team and organise help in a meaningful way, with members signing up to assist with meals, entertainment, transportation, and other daily tasks. Additionally, it provides customised sites for organisations to offer support and encouragement while maintaining and marketing their brand. WhatFriendsDo aims to help individuals and families going through a life-changing event by providing a resource to meet their day-to-day personal needs, allowing their loved ones to focus on rebuilding their lives.