Founded in 1999, NeoAssist.com started as a meta-search engine technology company before shifting its focus to developing software for large-scale contact center operations. Their platform, Neoask, allows users to obtain self-help indices without any learning curve, providing instant online responses 24/7. With over 30 million customer interactions in 2011 and a growth rate of 112% in 2012, NeoAssist.com is a leader in omnichannel customer service, serving major e-commerce sites and companies in Brazil and Latin America. Their new platform, NeoAssist 360, aims to enable seamless, multi-channel customer service.