The platform offers CX Metrics such as NPS, CES, and CSAT to help companies listen to their customers and analyze their journeys in real-time channels like WhatsApp, SMS, Email, and in-app widgets. Companies can manage customer interactions and understand the root cause for improvement through many reports. Track CXM is trusted by leading brands to power their CX programs and be more customer-centric. Additionally, the company specializes in monitoring the Net Promoter Score, the main key indicator of customer satisfaction performance, and is a reference technology in Brazil for monitoring and managing customer satisfaction.