Their product, storm CONTACT, enables businesses to engage customers through various channels such as social media, SMS, email, web, instant messaging, WebRTC, and voice. It integrates with popular software like Salesforce, Microsoft Dynamics, Skype, and WFM. Redwood Technologies also offers chatbots and image recognition solutions through their artificial intelligence toolset, brain. They serve industries like education, healthcare, retail, and housing. The company has received multiple awards for its digital technology leadership. Founded in 1993, Redwood Technologies aims to deliver cloud customer engagement solutions globally, with a presence in over 60 countries across 3 continents.