The company's platform synthesizes text conversations of customer services using NLP and human intelligence, deriving deep insights from user feedback. SetuServ's VoC solutions have been successfully applied with 20+ clients on various textual data sources such as NPS/survey "open" ends, social media comments, reviews, and in-bound complaints. The company's offering was demonstrated at the Text Retrieval Conference (TREC), and is proven to produce as accurate outputs as those of the professional curators of NIST. SetuServ has given tech talks at Google and Yelp and won the prestigious 2014 TiE50 Hot Startup Awards. Additionally, SetuServ develops unstructured text analytics solutions for clients across domains and data science/engineering based solutions for the Life Sciences Industry.