The platform integrates customer data, provides a 360-degree view of important metrics, enables setting up health scores and notifications, and allows creating automation playbooks. Vitally helps B2B SaaS teams to understand their customers better, measure their relationships, and increase revenue. The company's analytics platform tracks product metrics and post-sales processes impact on customer retention, empowering customer success managers to be more effective. By unifying product and customer data, Vitally enables teams to implement better customer success processes and have an immediate impact.