The company has developed a customer service interaction intelligence platform that uses data and proprietary machine learning models to provide skill analysis and personalized microlearning programs. This enables clients to easily share and transfer data among employees, empowering agents to become brand ambassadors. The company's goal is to help build high-performing support teams that inspire trust and customer loyalty. By delivering personalized, frictionless, and positive experiences, the platform helps drive new revenue streams, differentiate brands, and retain customers. The company is backed by AI-focused VC and angel investors and is actively building a strong team across engineering and sales.