The company's proprietary underwriting model uses variables like schools attended, area of study, and work experience to identify borrowers despite limited credit and employment history. Upstart connects consumer demand for loans to its network of AI-enabled bank partners and generates revenue primarily from fees paid by banks. The company has expanded its offerings to include automobile refinancing and plans to take on more verticals as the business grows. Upstart supports a large remote workforce and has offices in San Mateo, CA; Columbus, OH; and Austin, TX.