The company's net promoter score-based customer engagement and local marketing platform provides real-time detractor alerts, nightly email summaries, and automated ratings that display alongside Adword campaigns. Listen360 compiles customer feedback in real time and in one place, allowing businesses to make smarter decisions about which aspects of the customer experience to improve and which will have the biggest impact on their business. With Listen360, businesses can keep customers happy and win more referrals, making it easier to grow their business.