eGain offers innovative Software as a Service (SaaS) platform that automates customer engagement using deep digital, Artificial Intelligence (AI), and knowledge capabilities. Its solutions have helped improve customer experience, optimize service process, and grow sales across web, social, and phone channels. eGain serves industries such as financial services, telecommunications, retail, government, healthcare, and utilities. The company operates in the United States, the United Kingdom, and India, deriving most of its revenues from North America. Its headquarters are in Sunnyvale, California, and it has a global presence in North America, EMEA, and APAC.