Ovation provides brick and mortar businesses with a customer experience and engagement platform that helps them improve customer satisfaction, increase positive online reviews, and drive revenue. By using simple tools like kiosks, QR codes, and web/mobile sites, businesses can collect customer feedback and contact information in the moment, allowing them to address any issues and turn unhappy customers into loyal fans. With features like instant SMS chat and automated deals, Ovation helps businesses engage with customers and incentivize them to leave positive reviews. By utilizing text marketing, businesses can invite customers back in and improve customer experience, leading to more new and repeat customers. Ovation's platform has shown significant results, with customers experiencing 2-3 times fewer 1-star reviews, 5-10 times more 5-star reviews, and 5-10% more revenue.