The cloud-based application offered by Butler Tech Group allows hotel operators to track customer feedback and monitor guest reviews, enabling them to improve service delivery by focusing on positive and negative reviews. The application, called ButlerPad, provides guests with the ability to communicate with hotel departments internationally, allowing them to place orders, make reservations, and ask questions from their own devices. Additionally, the company also offers a SaaS-driven community management solution for residential and commercial spaces, providing features such as building operations management, access control system, facility booking and management, tenant and lease management, finance management, and communication system. The company aims to enhance guest communication, improve hotel guest experiences, and create new revenue streams through infinite guest data profiles.