The ClearAction Value Exchange is a digital community that brings together top CX thought leaders to offer personalized expertise and best practice solutions for businesses of all industries. The platform is structured as a social enterprise and includes machine learning capabilities to make the material more digestible and actionable. With a focus on experience leadership, the Value Exchange offers a structured social learning environment that combines expert advisory, peer-to-peer collaboration, and content ratings/reviews. Members have access to online courses, templates, handbooks, and study highlights, as well as the opportunity to earn badges for six vital competencies: agility, alignment, accountability, trust-building, mutual respect, and commitment. The Value Exchange has helped businesses achieve significant CX improvements, including increased customer productivity, reduced lead time and trouble-shooting cycle time, and exceeding customer expectations by 75%.