SentiSum provides a cloud-based platform that uses AI and NLP to measure and understand customer experience at a granular level. By connecting and analyzing customer moments across the business, SentiSum helps businesses improve customer experience, reduce churn, and improve loyalty. The company's text and sentiment analytics engine accurately tags support queries, understands trends, and shares them widely, enabling businesses to prioritize projects and retain more customers. SentiSum's AI plugs into service platforms to report on customer trends in real-time and automatically triage high-priority issues to relevant agents and teams, putting the voice of the customer at the center of business decision-making.