The company helps enterprise businesses improve customer service delivery by offering a comprehensive solution for incident diagnostics, solution templates, and a single view of the entire incident lifecycle. Cupenya's platform enables companies to diagnose incidents quickly and accurately using past data and machine learning. It also allows companies to document and share best practices for resolving different types of incidents. Additionally, Cupenya's platform provides a unified view of ticketing and issue tracking systems, allowing companies to analyze performance and identify areas for improvement. Overall, Cupenya aims to enhance customer satisfaction and optimize service delivery for large organizations.