Balto's live call guidance software uses AI and real-time conversation analytics to provide sales representatives with timely and relevant reminders during phone calls, helping to identify and correct mistakes and provide tips related to sales. The platform is trusted by top contact centers and has guided over 140 million calls, provided over 185 million real-time recommendations, and driven millions in increased revenue. Balto empowers agents to deliver better performance, resulting in happier customers, increased revenue, and better retention.