Last deal

$50M

Amount

Series B

Stage

12.10.2021

Date

3

all rounds

$62.02M

Total amount

date founded

Financing round

General

About Company
SupportLogic is a company that provides a platform for continuous service experience management.

Industry

Sector :

Subsector :

Keywords :

founded date

01.01.2016

Number of employees

Company Type

For Profit

Last funding type

Series B

IPO status

Private

Description

SupportLogic's platform extracts and analyzes customer sentiment signals from structured and unstructured data across multiple service channels, using AI to provide recommendations and collaborative workflows for service and support teams. This enables businesses to proactively understand and act on the voice of the customer, preventing escalations, reducing churn, and elevating the customer support experience. The platform also helps improve customer satisfaction, operational efficiency, and product quality by generating actionable insights and time-saving workflows for support managers and agents.
Contacts

Contact Email

Phone number

Social url

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Acquisitions
1
Acquiree Name 
Date 
Price 
Acquisition Name 
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date

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type

Acquisition
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Krishna Raj Raja
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Employee Profiles
11
Nicholas Tarnoff

Nicholas Tarnoff

Vice President Finance

Liz Bronson

Liz Bronson

VP of People

Sreeni Iyer

Vice President, Engineering

Joe Andrews

Joe Andrews

Chief Marketing officer

Daniel Shank

Daniel Shank

Data Scientist

Suresh Ravoor

Suresh Ravoor

Chief Product Officer

Omid Razavi

Omid Razavi

Chief Customer Officer

Dan Glasser

Program manager

Activity

Recent News
2