By interviewing thousands of customers and analyzing their responses for sentiment and meaning, Saygent's software allows organizations to enhance field response and performance, and to gain new customer insights. The platform is easy to set up and provides actionable results within hours, including the ability to identify important trends and listen to specific calls from champions or detractors. Saygent's use cases are broad and include customer satisfaction surveys, marketing research calls, scheduling calls, employee surveys, recruiting, and public opinion polling.