The company's software aggregates and synthesizes conversations from voice and text chats to surveys, social media posts, and online reviews, enabling businesses to quickly identify and resolve friction points in the buyer and customer experience. Topbox's modules make omnichannel friction point discovery intuitive and fast, providing businesses with a better understanding of how their customers experience their products and services. With Topbox, companies can listen to the mountain of feedback provided by their customers and improve their overall customer experience.