Gladly
Company

Last deal

$55M

Amount

Venture - Series Unknown

Stage

14.12.2022

Date

3

all rounds

$168M

Total amount

date founded

Financing round

General

About Company
Gladly is a customer service platform that puts people first.

Industry

Sector :

Subsector :

Also Known As

Sagan Systems

founded date

01.01.2015

Number of employees

Company Type

For Profit

Last funding type

Venture - Series Unknown

IPO status

Private

Description

The San Francisco-based company offers B2C companies a unique platform that enables them to communicate with their customers seamlessly across any channel, from voice to social media. Unlike other customer service platforms, Gladly is designed to empower agents and build customer loyalty through positive experiences. The platform is backed by industry leaders such as Greylock Partners, GGV Capital, NEA, and JetBlue Ventures and is trusted by innovative consumer companies like Warby Parker, JOANN, and TUMI. Founded in 2014, Gladly is reinventing customer service with its Radically Personal Customer Service Platform.
Contacts

Contact Email

Social url

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Co-Investors
Investors
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7

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Jeff Parks

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People

Founders
3
Dirk Kessler
Dirk Kessler

Dirk Kessler

current job

Gladly
Gladly

organization founded

1

Dirk Kessler

Joseph Ansanelli
Joseph Ansanelli

Joseph Ansanelli

Joseph is a Partner at Greylock focused on investing in enterprise applications, security and storage as well as new emerging mobile applications. Prior to Greylock, Joseph has individually invested and actively helps several companies including Lookout, Smartling, Pipewise, and MobileIron. Joseph has testified before Congress on issues of consumer data security and privacy and served on the Board of the Homeless Prenatal Program, a non-profit helping homeless families to have healthy children and find permanent housing. Joseph received a Bachelor of Science in Applied Economics from the Wharton School at the University of Pennsylvania where he is currently a member of the Wharton Undergraduate Executive Board.

current job

Gladly
Gladly

organization founded

2

Joseph Ansanelli

Michael Wolfe
Michael Wolfe

Michael Wolfe

Michael has started or been an initial employee at four startups, including Pipewise, Vontu, Kana, and I/PRO. Two of the companies (Vontu, I/PRO) had large acquisitions, and one (Kana) had a successful IPO. He was a co-founder of Vontu, an enterprise security software company, acquired by Symantec for $350M in 2007. He spent two years at Symantec, including a year as the CTO of the Enterprise Product Group, a $4B business with 5000 engineers inside of Symantec. Prior to Vontu, Michael was a founding employee and VP of Engineering at Kana, the pioneer in web-based CRM. Kana went public in 1999 at a multi-billion dollar market capitalization and generated several hundred million dollars in revenue. Mike started his career at Goldman Sachs in New York and London. He has taught at Stanford University and lectured at Harvard, Dartmouth, ESADE, and St. Mary’s business schools. When Mike is not working or with his family, he enjoys, triathlon, cyclocross, ultra-distance running, loves travel, and loves living in San Francisco. Michael and his wife Mary support several local organizations, including D-Rev, where Michael is on the Board of Directors, Raphael House San Francisco, Stanford University, the University of Virginia, and the California Academy of Sciences.

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Gladly
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Michael Wolfe

Employee Profiles
73
Katie Evans-Reber

Katie Evans-Reber

Chief People Officer

Daniel Rood

Daniel Rood

Head of Product Marketing

Mike McCarron

Mike McCarron

VP of Sales and Strategic Alliances

Kim Desmond

Vice president of customer success

Katie Doyle

Katie Doyle

VP of Marketing

Simon Goldenberg

Enterprise account executive

Giovanni Navarrete

Enterprise account executive

Jason Cazes

Enterprise account executive

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